Refund & Exchange Policy
WHAT IS ELIGIBLE TO RETURN/REFUND?
We only provide return/refund for:
2.Product you did not order
WHAT SHOULD I DO IF MY PRODUCT ARRIVES DAMAGED OR DEFECTIVE, OR ISN'T WHAT I ORDERED?
If you have received products which you did not order or a damaged/defective product please do not remove any tag or take out the product from the original packaging. We would recommend you to contact our Customer Service team and let the representative know the details of your package.
Our Customer Service team would also require you to provide visual evidence (e.g photo, video) of the products in order to expedite the process.
SIZE EXCHANGE / WRONG SIZE ORDER / SIZE NOT FIT?
We strongly recommend customers to measure their foot length in cm and choose the size based on our size chart as we do not offer size exchange, return and refund services for wrong size order.